Shipping policy

Shipping Policy

Thank you for shopping with TechNova. We are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping Policy below to understand how we process and deliver your orders.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location.

 

  • Local Orders: 3–6 business days
  • International Orders: 7–14 business days

Please note that these are estimated delivery times and may vary due to customs clearance, courier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

You can use the tracking number to monitor the status of your shipment.

Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

TechNova is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • High order volumes
  • Customs inspections
  • Weather conditions
  • Courier service interruptions
  • Public holidays
  • Other events beyond our reasonable control

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 24 hours of receiving order.

Please provide:

  • Your order number
  • Photos of the damaged package or product (if applicable)

Our support team will investigate the issue and work toward an appropriate resolution.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.

Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us.

Email: supporrttechnova@gmail.com

Business Hours: Monday – Thursday | 10:00 AM – 6:00 PM

                            Friday – Saturday     | 1 PM – 5:00 PM